Panzotis Ítalo Peruano Restaurant
This Privacy Policy explains how we collect, use and share personal information when you visit our restaurant, use our website, make a reservation or contact us. It is governed by Peruvian Law No. 29733 on Personal Data Protection and its Regulations. By using any of our services, you acknowledge that you have read and accept this policy.
Last updated: October 26, 2026
DON LUCIANO E.I.R.L. ("Panzotis," "we," "us" or "our") is the data controller. This policy covers our restaurant, website, reservation forms, WhatsApp channel and social media accounts.
We collect the information you give us, information generated when you use our services, and information we receive from third parties such as reservation, payment and delivery platforms.
| Source | Information |
|---|---|
| Reservations (website, WhatsApp, phone) | Name, phone number, email, date, time, party size, special requests, and your reservation history, including cancellations and no-shows |
| Takeout and delivery orders | Name, phone number, delivery address and order details |
| Payments and invoicing | ID or RUC number, business name and transaction details. Card data is processed by our payment provider; we do not store it |
| Dietary information | Allergies, intolerances or preferences you choose to share |
| Communications | Messages, reviews and comments sent via WhatsApp, social media or our contact form |
| Complaints Book | Name, ID number, address, phone, email and the details of your claim |
| On-site visits | CCTV footage and photos or videos taken on our premises |
| Website use | IP address, browser, device type, pages visited and cookie data |
Some information is required to provide our services. If you choose not to provide it, we may be unable to confirm a reservation, complete an order or issue an invoice.
To provide and run our services
With your consent
You may withdraw your consent at any time. Withdrawal does not affect processing carried out before it, nor processing needed to provide the services you requested.
We process your information to perform the services you request, to comply with our legal obligations and, where required, based on your consent.
By making a reservation, placing an order, contacting us, or checking the acceptance box on our forms, you consent to the processing of your information for the purposes described in this policy. Marketing communications require separate consent.
We do not sell your personal information. We may share it with the following recipients, who process it only for the purposes described here:
| Recipient | Purpose | Location |
|---|---|---|
| WhatsApp (Meta Platforms) | Reservation confirmations and customer service | Outside Peru |
| Website hosting and form providers | Hosting our website and receiving reservations | [Country] |
| [E-invoicing provider / OSE] | Issuing receipts and invoices | Peru |
| [Payment processor, e.g. Niubiz, Izipay] | Processing card payments | Peru |
| Professional advisors | Legal, accounting and audit services | Peru |
We may also disclose your information when required by law or requested by competent authorities (such as SUNAT, INDECOPI, the National Police or the courts), to protect our rights, property or safety, or in connection with a merger, sale or transfer of all or part of our business.
Some providers store information outside Peru. By using our services, you acknowledge these international transfers, which we carry out in accordance with Law No. 29733.
We keep your information for as long as necessary for the purposes described in this policy, to comply with legal obligations, and to establish or defend legal claims.
| Information | Retention period |
|---|---|
| Reservation and order history | [24 months] from your last visit or order |
| Receipts and invoices | As required by Peruvian tax law |
| Complaints Book entries | At least 2 years, as required by the Consumer Protection and Defense Code |
| CCTV footage | [30 days], or longer if needed to investigate an incident |
| Marketing data | Until you withdraw your consent |
After these periods, we delete or anonymize your information. Anonymized data may be kept for statistical purposes.
Under Peruvian law, you have the right to:
How to submit a request: send a WhatsApp message to +51 948 317 469 or deliver a written request at our restaurant, C. Palacio 126, Cusco, marked "Data Rights Request." Include your full name, the right you wish to exercise, and a copy of your ID or passport. If you act through a representative, attach proof of authority. We will verify your identity before responding and will reply within the time limits set by law.
Some requests may be denied or limited where the law allows, such as when we must keep information to meet legal obligations, complete a pending transaction, or defend a legal claim.
To stop receiving promotions, reply "STOP" to any of our WhatsApp or SMS messages. If you are not satisfied with our response, you may contact Peru's National Authority for Personal Data Protection.
Accurate information. You are responsible for providing accurate and up-to-date information. We are not liable for failed reservations, deliveries or invoices caused by incorrect information.
Allergies. It is your responsibility to tell our staff about any allergy or intolerance before ordering. Our kitchen handles common allergens, including gluten, dairy, eggs, nuts and shellfish, so we cannot guarantee that any dish is completely free of them.
Third-party data. If you book or order on behalf of others, you confirm that you are authorized to share their information with us.
CCTV. Our premises are monitored by security cameras, as indicated by visible signage. Footage is used for safety and security purposes and may be shared with authorities when necessary.
Photos and videos. We may take photos and videos of our dining room and events for promotional use. If you prefer not to appear, please let our staff know and we will exclude you or remove the content upon request.
Cookies. Our website uses essential cookies to function and, with your consent, analytics and advertising cookies [e.g. Google Analytics, Meta Pixel]. You can manage your preferences through our cookie banner or your browser settings.
We use reasonable technical, organizational and legal measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
To the maximum extent permitted by law, Panzotis is not responsible for unauthorized access caused by events beyond our reasonable control, or for the privacy practices of third-party platforms such as WhatsApp, Instagram, Facebook, Google, TripAdvisor or delivery apps, which are governed by their own policies.
Children. Our services are not directed at children. We do not knowingly collect information from children under 14 without the consent of a parent or guardian. Reservations must be made by adults.
Changes to this policy. We may update this policy at any time. Changes take effect when published on this page. Your continued use of our services after any change means you accept the updated policy.
Governing law. This policy is governed by the laws of Peru. Any dispute will be submitted to the competent courts of Cusco.
DON LUCIANO E.I.R.L. · RUC 20612812510 · Panzotis Ítalo Peruano Restaurant
Where Italy meets Peru on the same plate. We specialize in creating an authentic fusion of fresh Italian tradition and vibrant Peruvian flavors.
